As the the first and primary contact for inbound communications, this position is responsible for providing and maintaining excellent service with customers of Regional Pathology Services (RPS), Nebraska Public Health Laboratory (NPHL), and Department of Pathology & Microbiology at UNMC by ensuring a focused program of customer service. Manages the resolution of client and specimen problems, ensuring problems are thoroughly investigated and that the appropriate follow-up occurs as prescribed by departmental policies. Monitors and assures that the service provided reflects the highest level of service with attention to quality results.