Community & Mental Health Worker

Our client is seeking a Community & Mental Health Worker to join their newly created Assertive Community Treatment (ACT) program. ACT is an evidence-based practice that improves outcomes for adults with severe and persistent mental illness (SPMI) who are most at-risk of psychiatric crisis, hospitalization, and involvement with the criminal justice system. The Community & Mental Health Worker provides community-based support with a focus on promoting recovery, improving access to services, and addressing social determinants of health. This individual works closely with other ACT team members to ensure comprehensive, person-centered care that supports clients’ recovery and well-being.
Job Duties

• Provide direct support to clients in the community, addressing daily living needs, such as housing, employment, and transportation.
• Provide on-call support and intervention on a rotating schedule, including evening, weekend, and holiday hours as scheduled.
• Transport clients to medical appointments or community resources as needed.
• Advocate for clients within healthcare and social service systems to ensure access to needed resources and support.
• Assist clients in developing and implementing individualized recovery plans.
• Support clients in managing their mental health conditions through education, encouragement, and skill-building.
• Facilitate connections to other health services and community resources like food banks, housing assistance, etc.
• Provide crisis intervention and de-escalation as needed, in collaboration with the ACT team.
• Educate clients on managing physical and mental health conditions, including wellness strategies and preventive care.
• Guide clients in navigating healthcare systems and accessing medical care.
• Work collaboratively with ACT team members, including nurses, therapists, and peer specialists, to ensure holistic care.
• Participate in regular team meetings to discuss client progress and coordinate care.
• Share insights and observations from the field to inform treatment plans and interventions.
• Promote recovery-oriented, trauma-informed care that fosters independence and wellness.
• Complete all required documentation in a timely and accurate manner, including but not limited to treatment plans, progress notes, and discharge summaries.
• Participate in quality improvement initiatives and ensure fidelity to ACT model standards.
• Perform other job-related duties as needed.

Required Skills/Abilities

• Strong interpersonal and communication skills with the ability to engage and build rapport with diverse populations.
• Knowledge of behavioral health principles, social determinants of health, and trauma-informed care.
• Ability to work independently and collaboratively in a dynamic, team-oriented environment.
• Strong organizational and problem-solving skills to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite and electronic health record systems.
• Awareness and sensitivity of our constituents and the populations served by employees.
• Regular and predictable attendance, and promptness for work.

Education and Experience

• Bachelor’s degree in social work, psychology, public health, or a related field required.
• A minimum of one year of experience in community health, mental health, or related field.
• Familiarity with the ACT model and community-based care strongly preferred.
• Demonstrated understanding of and ability to work with people of diverse backgrounds.
• Bilingual in English and another language preferred (desired languages align with languages spoken by our client populations, including but not limited to Spanish, Arabic, etc.).